Help Desk Technician II
Company Name:
Ukpeagvik I upiat Corporation
Help Desk Technician II
Tracking Code
296115-697
Job Description
COMPANY OVERVIEW
Ukpeagvik Inupiat Corporation (UIC) is recognized as one of Alaska s leading companies with over 2,000 employees nationwide. As a proud Alaska Native Corporation, our success brings growth and benefits to our Inupiat shareholders. The size and diversity of our operations means we have a broad variety of career opportunities. We recruit only qualified people looking to join a workforce characterized by strong leadership, competent and hard-working staff, a superior work environment with a focus on career development, great wages and benefits.
JOB SUMMARY
Provide technical II support to end users. Answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Essential Duties and
Responsibilities:
Assist/guide personnel with step-by-step computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem.
Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
Monitor and track IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
Assist other IT personnel with their job responsibilities as necessary.
Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Assist in the development of training materials and procedures, or train users in the proper use of hardware or software.
Tools Used: Computer/office equipment, computer tool kits, network analyzers, MS Office, and various software programs used for: configuration, desktop communications, backup/archival, internet and operating systems.
Work Contacts: Intra/inter departmental with multiple subsidiaries.
Physical/Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit/stand for prolonged periods of time; confined to workstation.
Ability to lift objects up to 50 lbs.
Climbing, stooping, bending, kneeling, crouching or crawling.
Pulling or pushing.
Prolonged use of video display terminals.
Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
Ability to Id and distinguish colors.
Irregular work hours.
Intense concentration with few opportunities for break.
Frequent travel from primary place of work.
Unpredictable deadlines or demands for work product.
Reach/relocate items above shoulder.
Work Environment/Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Working around machinery
Exposure to extreme cold, humidity or hot temperatures; working outside.
Driving automotive equipment.
Required Skills
Skills, Knowledge and Abilities (SKAs):
Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology.
Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
Required Experience
Qualifications:
Educational &
Experience:
HS/GED. 2 years of related experience.
Certificates, Licenses, Registration Requirements:
A
or Network
Certificate
Job Location
Barrow, Alaska, United States
Position Type
Full-Time/Regular
Closing Date
6/5/2014Estimated Salary: $20 to $28 per hour based on qualifications.
Ukpeagvik I upiat Corporation
Help Desk Technician II
Tracking Code
296115-697
Job Description
COMPANY OVERVIEW
Ukpeagvik Inupiat Corporation (UIC) is recognized as one of Alaska s leading companies with over 2,000 employees nationwide. As a proud Alaska Native Corporation, our success brings growth and benefits to our Inupiat shareholders. The size and diversity of our operations means we have a broad variety of career opportunities. We recruit only qualified people looking to join a workforce characterized by strong leadership, competent and hard-working staff, a superior work environment with a focus on career development, great wages and benefits.
JOB SUMMARY
Provide technical II support to end users. Answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Essential Duties and
Responsibilities:
Assist/guide personnel with step-by-step computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem.
Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
Monitor and track IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
Assist other IT personnel with their job responsibilities as necessary.
Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Assist in the development of training materials and procedures, or train users in the proper use of hardware or software.
Tools Used: Computer/office equipment, computer tool kits, network analyzers, MS Office, and various software programs used for: configuration, desktop communications, backup/archival, internet and operating systems.
Work Contacts: Intra/inter departmental with multiple subsidiaries.
Physical/Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to sit/stand for prolonged periods of time; confined to workstation.
Ability to lift objects up to 50 lbs.
Climbing, stooping, bending, kneeling, crouching or crawling.
Pulling or pushing.
Prolonged use of video display terminals.
Use of hands to finger, handle or feel; hands, arms, feet and legs. Sequentially or simultaneous with repetition.
Ability to Id and distinguish colors.
Irregular work hours.
Intense concentration with few opportunities for break.
Frequent travel from primary place of work.
Unpredictable deadlines or demands for work product.
Reach/relocate items above shoulder.
Work Environment/Conditions:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Working around machinery
Exposure to extreme cold, humidity or hot temperatures; working outside.
Driving automotive equipment.
Required Skills
Skills, Knowledge and Abilities (SKAs):
Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology.
Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering.
Required Experience
Qualifications:
Educational &
Experience:
HS/GED. 2 years of related experience.
Certificates, Licenses, Registration Requirements:
A
or Network
Certificate
Job Location
Barrow, Alaska, United States
Position Type
Full-Time/Regular
Closing Date
6/5/2014Estimated Salary: $20 to $28 per hour based on qualifications.
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